frequently asked Questions
When will my item be delivered? / Can my item be delivered?
After successfully purchasing a product on our website, you will receive an email notification from us. Typically, items ship within 1-3 business days and arrive within 7-20 business days. You will still receive an email with the shipping number. With this logistics number you can check the progress of your package at any time.
Does Ivania's mode deliver everywhere?
The following countries are delivered: Germany
Do I have to have an account to order?
No, you can also place an order as a guest. But there are some advantages to having an account with us:
Fast checkout process
You can easily view your order status and order history
You will receive updates about our new releases and special promotions
What to do if I forget my password?
On the login page, click "Forgot your password?" And you will be redirected to a page where you can create a new password.
What happens if I entered the wrong email address?
Please contact us so we can change your email address. We may change your email address, name and address, but we cannot change your order.
Which payment methods are accepted?
We accept all major credit cards (e.g. VISA, Mastercard, AMEX) PayPal payments. And other payment methods such as Klarna, see payment policy for details
How secure is my online order?
When you shop online with your credit card, all of your information is entered into a secure SSL website. Your information is then SSL encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.
How can I change or cancel my order?
We reserve the right, at any time after receipt of the order, to accept or reject the order, or any part thereof, in our sole discretion, including after the customer has received an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, a credit will be issued to the original payment method.
>> Note: All orders can be canceled until shipping. If your order has been paid for and you need to change or cancel it, you must contact us within 30 minutes. Once the packing and shipping process has started, it cannot be canceled.
Can I change my delivery address after ordering?
Please note that your delivery address cannot be changed once your order has been processed or shipped. Please contact us within 30 minutes. Please update your shipping address to your home address instead of your work address as we do not know how long the destination customs department will hold the package.
Can I return goods?
We have a 14 day return policy , meaning you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags attached and in the original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items returned to us without you first requesting a return will not be accepted.
If you have any questions about returns, you can reach us at any time at email@example.com .